How many managers are going through the motions when it comes to feedback? If you only provide an appraisal on an annual basis, I’m talking to you.  The fact is, feedback is a powerful business tool when it is used frequently. Regular and open feedback shows a productivity increase of 12.5% ...

When the vast majority think of introverts and extroverts, we think shy or outgoing. The opinions usually aren’t all that sophisticated.  Considering that almost all people are classified as one or the other, it’s time we understood them a bit more and the difference they can make to our wor...

What we know now as Gallup, the world’s biggest analytics and management advisory firm, was started 89 years ago with one man trying to do a favor for his mother-in-law.  To his credit George Gallup did successfully predict a landslide win for Ola Babcock Miller, the first Secretary of State...

Do you know that allowing employee disengagement to go unchecked costs your business thousands each year?  Disengaged employees are losing the US economy between $960 billion and $1.2 trillion in productivity losses, poor management, and floundering engagement initiatives every year.  C...

Disconnection and disengagement are costing your business money.  If you are getting the sense that your remote team is uninspired, you need to act quickly because bored people quit.  And if they don’t quit, they cost. Gallup estimates disengagement costs the US economy $350 billion per...

Always remember the difference between a boss and a leader. A boss says “Go” and a leader says “Let’s Go”. George E.M. Kelly. 49% of people have voluntarily left a role they enjoyed because of a bad manager. In cities like Sacramento, Miami and Tampa that figure ascends to over 60%. Workers are l...