What makes people happy and motivated at work is what they do. What makes people unhappy is the situation in which they do it. Frederick Herzberg Motivation is a fickle source of fuel in today’s workforces and it is resulting in inconsistent productivity and output. Most companies see employees a...

Just think about this for a moment: if you got an A and an F on your report card, which would you focus on? Probably the ‘F’ because we want to fix everything, right? Now which subject do you think you are more likely to succeed in? Kids are taught that to be successful you… Read More

Dr. Brene Brown sat in a AA 12-step meeting listening to slogans and platitudes, brushing most of them off but, one seemed to stick in the back of her mind. “Clear is kind, unclear is unkind”.  “I saw the data about how most of us avoid clarity because we tell ourselves that we’re being kind...

2020 was the single biggest case study on remote work in history and it began with glistening reviews. Once the 42% of the US workforce who worked remotely got past the technical hiccups, the flexibility, lack of commute, cheaper lifestyle and increased family time were loved. Even our pets were ...

For decades, General Electric delivered feedback to their employees on only an annual basis. This theory was based on Jack Welch’s brutal philosophy coined the ‘rank and yank’ where he insisted on boiling employee annual reviews down to 1 number and those who performed in the bottom 10% were fire...

We all know Apple as a sophisticated, trendy brand that has built an empire of loyal followers. People display their products like a badge of honor but Apple wasn’t always so smooth. They had a customer service experience that felt stiff and pompous.  After their 9th different iPod release i...