2020 was the single biggest case study on remote work in history and it began with glistening reviews. Once the 42% of the US workforce who worked remotely got past the technical hiccups, the flexibility, lack of commute, cheaper lifestyle and increased family time were loved. Even our pets were ...

For decades, General Electric delivered feedback to their employees on only an annual basis. This theory was based on Jack Welch’s brutal philosophy coined the ‘rank and yank’ where he insisted on boiling employee annual reviews down to 1 number and those who performed in the bottom 10% were fire...

We all know Apple as a sophisticated, trendy brand that has built an empire of loyal followers. People display their products like a badge of honor but Apple wasn’t always so smooth. They had a customer service experience that felt stiff and pompous.  After their 9th different iPod release i...

How many managers are going through the motions when it comes to feedback? If you only provide an appraisal on an annual basis, I’m talking to you.  The fact is, feedback is a powerful business tool when it is used frequently. Regular and open feedback shows a productivity increase of 12.5% ...

When the vast majority think of introverts and extroverts, we think shy or outgoing. The opinions usually aren’t all that sophisticated.  Considering that almost all people are classified as one or the other, it’s time we understood them a bit more and the difference they can make to our wor...

What we know now as Gallup, the world’s biggest analytics and management advisory firm, was started 89 years ago with one man trying to do a favor for his mother-in-law.  To his credit George Gallup did successfully predict a landslide win for Ola Babcock Miller, the first Secretary of State...